Frequently Asked Questions

Have any questions about our service? Please check below to see responses to the most popular questions asked.

General Information

How do I apply?

How much can QuickCheck borrow me and for how long?

Are your services available to lagos residents only?

Can I apply for a loan from a computer or other operating system?

How can I access up to ₦500,000?

When will my loan increase?

What are promo codes?

Account Information

Why is my bank account required?

Why is my BVN needed?

Why is my card not added?

I have a complaint, who can I contact?

My loan status shows credit card pending, what does this mean?

My loan status shows validated? What next?

How long does it take for my account to be credited?

Why was my loan application rejected?

My application has been been submitted but I haven't received any notification about my loan status.

Can I change my personal information or banking details on my app?

How can I check my expected date of repayment?

Why was my loan cancelled?

Profile and Card setup

What documents do I need to submit?

Why are you requesting for my card details?

Bank Accounts

What is a QuickCheck Bank Account?

Loan Repayment

How can I pay back my loan?

Can I pay back my loan in instalments?

I want to pay back my loan before the due date, will I pay less?

What happens if I can't repay my loan on my due date?

I just made a repayment. When can I apply for another loan?

I have not received my loan after 24 hours of disbursal. What do I do?

I have paid back my loan but my account has not been updated. What should I do?

Can I make a repayment with a different account number and account name?

What if I don't pay back my loan?

I made payment via bank transfer or USSD code, what next?

Data Verification

Is my data safe with you?

I lost my device. How do I retrieve my account?

I can't validate my phone number. What should I do?

I can't validate my account number. What should I do?

I am getting this error while trying to submit my application: "BVN already in use".

Why was my account suspended?

Google PlayStore

I tried downloading the app from the Google Play store but I'm getting a ‘Device not compatible' message. What does this mean?